All work is packaged securely to minimise any potential damage. Paper based commissions are sent flat (not rolled).
hello small person. ships your drawing via The Royal Mail or a with a registered courier. For extra peace of mind parcels are tracked and insured to the value of the commission.
Your satisfaction throughout the commissioning process is very important. The aim is to help you commission portraits of your loved ones in confidence and with an easy mind. Any photos uploaded during the commissioning process are deleted immediately after completing the commission. If you wish to contact hello small person. with any queries, please do so: here
All effort is taken for the client to be happy and satisfied during all stages of the commissioning process.
hello small person. aims to respond to any communication in writing within 24hrs.
In the unlikely event that you are not entirely satisfied and an agreement cannot be made, then you have 14 days from receipt of the artwork to return it in the manner in which it was sent. If returned, undamaged, in its original condition, then a refund of 50% will be issued within 7 working days. This does not include any associated shipping costs - these are the liability of the client and are non-refundable.